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FAQ 4: Can My Wife/Partner/Father/Mother Sign For My Bullion If I’m Not In When It Is Delivered?

Topics [ buy gold online buy silver online ]

BULLION BARS AND COINS

Bullion purchased from The Perth Mint is generally delivered to individuals in Australia via AAE courier. Different rules apply on large orders over $30,000 when we use an armoured courier service.

Unless there is a pre-arranged alternative procedure in place, we will only ever deliver to the person whose name appears on the delivery note. We will email you the day before your shipment is scheduled to arrive, and at the time of delivery our courier will request valid photo id (eg passport, driving licence) before asking you to sign for the package.

Not all customers are in when the courier calls. If you choose, you may make written arrangements with the Mint for a nominated person (eg wife, partner, other family member) to accept the goods on your behalf. This is the only circumstance under which we will deliver to a person other than the customer.

If no one is home, our courier will leave a card with a phone number which you can use to arrange either a more suitable delivery time, or organise where to go in person to collect your Perth Mint bullion.

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2 Comments

  • June 30 2011

    Jon says:

    Not true. AAE when delivering to remote areas, forwards package to Aust Post where it can end up "signed for" and marked as "delivered" when handed over by AAE to Aust Post distribution centre. Then Aust Post outlet receives package from contract courier. This outlet can be anything from a shop to a servo, that does not deliver to your door.
  • July 04 2011

    David Kerbey says:

    Hi Jon

    What you say is correct. Australia is a vast country and Australia Post does provide the final link in the delivery chain in very remote areas. We asked AAE about the issue and received the following promise in their response: "As Australia air Express expands its area of coverage, we should see less consignments passed over to Australia Post to perform delivery on our behalf."

    Regards

    David Kerbey 
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